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Return Policy

30 Days Money Back Guarantee.

If you're not satisfied with the item or need a different size, you have 30 days to initiate a return. The buyer is responsible for return shipping costs. Once the item is returned, we will issue a full refund or send a replacement, depending on your preference. If you have any questions, feel free to reach out to us at (512)-823-0304.

 

Returns Process:

You can request a return authorization number (RA#) online at www.superthrottleusa.com or you may also initiate a return by calling us at (512)-823-0304.

Please print your Return Authorization form and include it with each shipment back to us. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience.Please note we do not accept returns for custom work or modifications requested by customers on items.Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.

Please be aware that any orders returned after 30 days from the delivery date will not be eligible for a refund and will be shipped back to the customer at their expense.

If the buyer returns the exchanged product, they will be charged a restocking fee.

Please retain your return tracking information. Once the item is shipped, shoot us a message with tracking and we will take care of the rest for you.

Questions / Concerns

If anything is unclear or if you have a special circumstance, give us a shout!
We can be reached by phone at (512)-823-0304 or shoot us a message.


Used or Damaged Merchandise

  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

International Returns

  • International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
  • Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Damaged Goods:

  • Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). Special Conditions apply to custom products. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!